SHIPPING INFORMATION

We ship by the U.S. Postal Service within two business days of receipt of your order. Any orders placed while we are closed will be shipped within two days after we reopen. We generally do not ship outside the United States.

There is an automatic charge of $25 to your account for any shipment that is refused.   

RETURN POLICY

1. You must contact Puzzles Plus via email or phone before returning an item.  You will receive a Return Merchandise Authorization (RMA) and will be given a refund of the original purchase price of the item, excluding shipping and handling charges. No shipped returns of any type will be accepted without an RMA number.

2.  Your purchase must be returned with shipping Pre-paid  (i.e. at your expense) in order to receive a refund.  All items must be returned in the original packaging. The RMA must appear on your return packing label. 

3.  Your return must be accompanied by the RMA and a copy of the original invoice. 

4.   Defective Merchandise:  If an item is defective (broken or missing pieces), please contact Puzzles Plus within 15 days of receipt of purchase.  You will be provided with the manufacturer’s name and phone number and they should be able to provide a replacement. 

5.  Other Returns:  All non-defective returns under 7 days of invoice date,  are subject to a 15% restocking fee.  After 7 days and up to 15 days there is a 30% restocking fee.   Christmas exception:    All orders placed between 11/1 and 12/25 may be returned until 1/10 with a 15% restocking fee.    

ORDER ACCEPTANCE POLICY 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Because we carry a limited number of each item, this enables us to carry a wide variety of items.  While the online inventory is updated daily, it is possible that your order could be confirmed while the last of an item is simultaneously sold at the store.  You will be promptly notified if an item is no longer in stock before processing your order.   

PRICING ERRORS 

If a product is listed with an incorrect price due to various errors (by either the supplier or by Puzzles Plus typographical mistakes), Puzzles Plus reserves the right to cancel or refuse any orders placed for the product listed at the incorrect price.  Puzzles Plus reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.   If your credit card has already been charged for the purchase and your order is canceled, Puzzles Plus will immediately issue a credit to your credit card account in the exact amount of the purchase.